Return Policy

Return Policy

We want you to be happy with your purchase! If something isn’t quite right, here’s how returns work:

Returns:

Items may be returned within 14 days of delivery. All returned items must be unused, in original packaging, and in resellable condition.

Return Fees:

All returns are subject to a 10% restocking fee, plus the cost of shipping. These fees will be deducted from your refund.

Why is there a return fee?

We have to pay our credit card processing company on all sales even if they are returned. Since we are a small business, these fees can be crippling for us. We would much rather you make the correct the first time! Please ask us if you need help with a decision!

How to Start a Return:

1. Email us at [sales@kayakkartel.com] with your order number and reason for return.
2. We’ll respond with return instructions and a shipping label (if applicable).
3. Once we receive and inspect your return, we’ll process your refund minus the fees.

Non-Returnable Items:

• Gift cards
• Final sale or clearance items
• Used or damaged gear

If you have any questions, don’t hesitate to reach out—we’re here to help!